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To Report a Lost or Stolen ATM or Debit card during business hours, please call customer support.

Customer Support

Central Kentucky:

859-236-4181 Main Office
859-236-4277 Ridgefield
859-792-3368 Lancaster

Frankfort:

502-223-1638 Main Office
502-695-3400 East Frankfort
502-223-3472 West Frankfort


To Report a Lost or Stolen ATM or Debit card after business hours:

Call 1-800-528-2273


Voice Banking   

24 hour Tele-banking

1-800-436-5142 or

1-877-832-6798



ABOUT TRUST ONLINE

 

For Your Security

What's New

 

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Please be aware of scam artists and remember to check your bank statements regularly.  Below are some tips from the FBI.

Tips to avoid being scammed by fake lotteries: 

  • A federal statute prohibits mailing lottery tickets, advertisements, or payments to purchase tickets in a foreign lottery.
  • Be leery if you do not remember entering a lottery or sweepstakes.
  • Beware of lotteries or sweepstakes that charge a fee prior to delivering your prize.
  • Be wary of demands to send additional money as a requirement to be eligible for future winnings. 

Tips you can use to avoid becoming a victim of cyber fraud:
 

  • Do not respond to unsolicited (spam) e-mail.
  • Do not click on links contained within an unsolicited e-mail.
  • Be cautious of e-mail claiming to contain pictures in attached files, as the files may contain viruses. Only open attachments from known senders. Scan the attachments for viruses if possible.
  • Avoid filling out forms contained in e-mail messages that ask for personal information.
  • Always compare the link in the e-mail with the link to which you are directed and determine if they match and will lead you to a legitimate site.
  • Log directly onto the official website for the business identified in the e-mail, instead of “linking” to it from an unsolicited e-mail. If the e-mail appears to be from your bank, credit card issuer, or other company you deal with frequently, your statements or official correspondence from the business will provide the proper contact information.
  • Contact the actual business that supposedly sent the e-mail to verify if the e-mail is genuine.
  • If you are asked to act quickly, or there is an emergency, it may be a scam. Fraudsters create a sense of urgency to get you to act quickly.
  • Verify any requests for personal information from any business or financial institution by contacting them using the main contact information.
  • Remember if it looks too good to be true, it probably is.

If you have been a victim of this type of scam or any other cyber crime, you can report it to the IC3 at www.IC3.gov. The IC3 complaint database links complaints for potential referral to law enforcement for case consideration. Complaint information is also used to identify emerging trends and patterns to alert the public to new criminal schemes.   

To keep updated about scams, please visit http://www.fbi.gov/scams-safety/e-scams




Deposit Insurance Fact Sheet