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To Report a Lost or Stolen ATM or Debit card during business hours, please call customer support.

Customer Support

Central Kentucky:

859-236-4181 Main Office
859-236-4277 Ridgefield
859-792-3368 Lancaster

Frankfort:

502-223-1638 Main Office
502-695-3400 East Frankfort
502-223-3472 West Frankfort


To Report a Lost or Stolen ATM or Debit card after business hours:

Call 1-800-528-2273


Voice Banking   

24 hour Tele-banking

1-800-436-5142 or

1-877-832-6798



ABOUT TRUST ONLINE

 

Best Security Practices

We appreciate your business and try our best to serve you.  To serve you better, we recommend you follow the security guidelines below so that it makes it easier to use our products and harder for criminals to compromise your account.

  • Central Kentucky Federal Savings Bank and FFSB will never ask for you to verify personal information via e-mail.
  • Central Kentucky Federal Savings Bank and FFSB will never ask for you to enter your Debit or ATM card number through the phone.
  • Central Kentucky Federal Savings Bank, FFSB, or its afflliates will never ask for your ATM/Debit card's PIN number or CVC numbers on the back of your card.
  • Central Kentucky Federal Savings Bank and FFSB use multi-factor authentication to help safeguard your accounts with us.  We also have electronic statements available to so you don't have to worry about someone stealing your mail.
  • We recommend you type a website's address in the address bar directly rather than clicking on a link in a questionable e-mail.
  • Never use a public computer or a computer in a public place to access your bank information.  After conducting business on the web, close your web browser and log off or shutdown your computer to protect any information that may be saved to the computer's hard drive. 
  • Never give out personal information unless you are positive you have the correct company or person on the phone.  This is especially important if you did not initiate the call.  Note: Caller ID spoofing using Voice over IP is on the rise.
  • Use discretion when visiting an ATM or any business that involves dealing with cash.  Count your money before you leave and make a habit of not announcing personal details of your account in public.
  • If something looks out of place when you visit an ATM or gas station pump please ask bank personnel or the store owner before using to verify any changes that may have occurred to protect you from illegal card skimmers.  If possible, always cover the pin pad with your other hand when typing in your pin to help prevent viewing from afar.  You may also want to touch other numbers after entering your pin in the event that criminals are watching the keypad using thermal cameras.
  • Shred your confidential information using a crosscut shredder when you are ready to discard it.  Some criminals love dumpster diving.
  • Make sure you have updated anti-virus and anti-spyware software on your computer and do a complete scan of your computer at least once a week.
  • Ensure your computer has the latest updates from your software vendors, like Microsoft, Apple, Symantec, and Adobe.  Your computer is less protected if you have not updated it, since criminals work day and night to develop new ways to steal your data.
  • When visiting a website ensure the security features of your web browser are being utilized such as a locked padlock and that the address bar contains https: when entering confidential information.

Obtain a free credit report at the following address:

http://www.annualcreditreport.com

To report Internet Fraud

http://www.ic3.gov

To file a complaint with the FTC against a company or organization that you believe has cheated you.

http://www.consumer.gov/idtheft

Additional resources for information on Identity Theft

http://www.idtheftcenter.org

Deposit Insurance Fact Sheet