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To Report a Lost or Stolen ATM or Debit card during business hours, please call customer support.

Customer Support

Central Kentucky:

859-236-4181 Main Office
859-236-4277 Ridgefield
859-792-3368 Lancaster

Frankfort:

502-223-1638 Main Office
502-695-3400 East Frankfort
502-223-3472 West Frankfort


To Report a Lost or Stolen ATM or Debit card after business hours:

Call 1-800-528-2273


Voice Banking   

24 hour Tele-banking

1-800-436-5142 or

1-877-832-6798



ABOUT TRUST ONLINE

 

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Internet Banking

• E-statements allow you the ability to view your statements securely in electronic form within our Internet Banking site.  To signup for e-statements, please send us a secure message under internet banking or stop in and request the service in person.  We do not send or push your e-statements to you through e-mail, but have you retrieve (pull) them from within our secure Internet Banking site.  Switching to e-statements has numerous benefits including: less paper which helps the environment, instant access to your statement when it is ready; no more waiting for delivery of your statement by postal mail and no more redirecting your statement if you are on vacation or away from your mailing address.  Once enrolled into e-statements, we keep each of your e-statements available to you for a rolling 12 month period.   

•  Account access to real time data.  Review transactions via internet banking immediately.

•  Multi-factor authentication log-in security.

•  Secure account access 24/7.  Account alerts available to alert you when someone tries to access your accounts from a different computer or when you receive a secure message from the bank.

•  Secure electronic access to check images and statements.

•  Secure Messaging  allows you and CKF to communicate through a secure interface regarding sensitive account information.

•  Account & Event Alerts allows you to set up e-mail notices when your account meets certain criteria (loan payment due, check has cleared, account balance falls or rises above a certain amount.)  You can use the reminder feature to alert you when an important event is near or has occurred.

•  Bill Pay (approval required) for making payments to third parties with features that include: creating a customized payee list, scheduling recurring and non-recurring payments and access to online payment status and payment history.

 
Deposit Insurance Fact Sheet