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To Report a Lost or Stolen ATM or Debit card during business hours, please call customer support.

Customer Support

(859) 236-4181 Main Office
(859) 236-4277 Ridgefield
(859) 792-3368 Lancaster


To Report a Lost or Stolen ATM or Debit card after business hours:

Call 1-877-849-5533


Voice Master     

24 hour Tele-banking

1-800-436-5142 



ABOUT TRUST ONLINE

 

VOICEMASTER

                             "Come Home to Your Hometown Bank"

                                Voicemaster Telebanking Guide
                                            1800-436-5142
Before you begin, have your Central Kentucky Federal account number ready.  Dial VOICE MASTER and when instructed enter your account number and then PRESS *
Once in the system, simply follow the instructions.  VOICE MASTER's user-friendly voice will prompt you through each step to obtain the information you're seeking.  Your access number is YOUR TEN DIGIT ACCOUNT  NUMBER (Checking, Savings, MMDA, CD, or Loan Account).  YOUR PERSONAL I.D. NUMBER is the last four digits of the primary account holder's social security number.
While in the system, we recommend that you change your I.D. number to one of your own choosing.  Do not use your social security number.
Remember: VOICE MASTER is never closed.  It is available 24 hours a day, 7 days a week.  You may inquire up to 25 times per month at no cost.  Each inquiry in excess of 25, in a one month cycle, will cost 25 cents.  Any charges will be posted to the related account.                            
Deposit Insurance Fact Sheet