Why can't I use the credit feature of my debit card outside the state of Kentucky?
As your financial institution we are constantly dealing with evolving threats and monitoring customer data. A threat was reported and numerous fraudulent charges occurred on a handful of customers' cards. All of these fraudulent charges were signature based, not the signature of the customer, and were located outside of Kentucky. For now, as a security precaution, we have restriced our cardbase to PIN based transactions when traveling outside of Kentucky to minimize the threat of cloned signature based cards.
Back to Top
Why am I getting denied when trying to use my debit card?
There are numerous reasons why your card may be denied. 1.) Have you went over the daily limit? 2.) Do you have available funds to cover the transaction? 3.)Is the merchant having problems with their equipment or are they entering the information correctly? 4.)Your transaction may be denied in June 2012 if the merchant processes the transaction out of the state because of the security measure we put into place.
Back to Top
What are some of the features that your internet banking product offers?
Our product development team has worked diligently to implement a progressive product that offers many advanced features while providing a level of security that surpasses many of our peers. Our Internet Banking offers features such as Real Time Data, Multi-factor Authentication Login Security, Secure Messaging, Account & Event Alerts, E-statements and more.
Back to Top
I signed up for your internet banking product, but am not presented the questions I provided answers to, what's the problem?
If you have signed up for our Internet Banking product and are not being presented the security questions you selected, it is most likely that the bank has not yet approved your access request. Please allow two business days for processing your access request. Approvals are processed Monday through Friday during business hours. If you are a regular user and are not receiving your selected questions, it could mean your account is locked out due to an invalid password or username. Please contact us if you continue to experience login difficulties the second business day after you requested approval.
Back to Top
When will the signature based June restriction be lifted on my debit card?
We don't have a set date, but hope to have it lifted in the near future. We chose the best monitoring service available to us to help protect our customers. This robust service will be monitoring your CKF card transactions 24/7, 365 days a year, beginning in next few weeks and based on the reports we come across we will determine if we can lift the restriction.
Back to Top
What stock symbol does Central Kentucky Federal Savings Bank use?
Since January 3, 2005, the common stock of CKF Bancorp, Inc., which is the parent company of Central Kentucky Federal Savings Bank, has been listed on the Over-the-Counter Bulletin Board under the symbol "CKFB.OB". Please visit http://www.otcbb.com to obtain a current quote on the CKF Bancorp, Inc. common stock.
Back to Top
I have additional questions that may be of interest to others. May I submit questions for your F.A.Q. section on your website?
You may submit questions 24/7 by using the Secure Messaging feature of our new Internet Banking. We review customer submissions and respond daily during business hours. We will be updating the FAQ section of our website with applicable selections. Customers and other visitors to our website may also call any of the Customer Support numbers displayed throughout the website with inquiries during business hours.
Back to Top
Where are you offices located?
We have branch offices that offer 24 hour ATM services in Danville and Lancaster, Kentucky. Please review the About Us section of the website for more detailed information regarding specific locations and business hours.
Back to Top
What are E-statements?
E-statements are an exact digital replica of a paper statement. For security purposes, Central Kentucky Federal chose to have our customers retrieve "pull" their e-statements from within our secure internet banking site, rather than receive their e-statements via e-mail. Once an e-statement is viewed, customers may save or print their e-statement from their own computer and printer.
Back to Top
