Why did you change your internet banking product?
Our product development team has worked diligently to implement a more progressive product that offers many advanced features while providing a level of security that surpasses many of our peers. Our new Internet Banking offers enhancements such as Real Time Data, Multi-factor Authentication Login Security, Secure Messaging, Account & Event Alerts, E-statements and more.
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I signed up for your new internet banking product, but am not presented the questions I provided answers to, what's the problem?
If you have signed up for our new Internet Banking product and are not being presented the security questions you selected, it is most likely that the bank has not yet approved your access request. Approvals are processed Monday through Friday during business hours. If you are a regular user and are not receiving your questions, it could mean your account is locked out due to an invalid password or userid. Please contact us if you continue to experience login difficulties the second business day after you requested approval.
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What stock symbol does Central Kentucky Federal Savings Bank use?
Since January 3, 2005, the common stock of CKF Bancorp, Inc., which is the parent company of Central Kentucky Federal Savings Bank, has been listed on the Over-the-Counter Bulletin Board under the symbol "CKFB". Please visit http://www.otcbb.com to obtain a current quote on the CKF Bancorp, Inc. common stock.
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I have additional questions that may be of interest to others. May I submit questions for your F.A.Q. section on your website?
You may submit questions 24/7 by using the Secure Messaging feature of our new Internet Banking. We review customer submissions and respond daily during business hours. We will be updating the FAQ section of our website with applicable selections. Customers and other visitors to our website may also call any of the Customer Support numbers displayed throughout the website with inquiries during business hours.
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Where are you offices located?
We have branch offices that offer 24 hour ATM services in Danville and Lancaster, Kentucky. Please review the About Us section of the website for more detailed information regarding specific locations and business hours.
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What are E-statements?
E-statements are an exact digital replica of a paper statement. For security purposes, Central Kentucky Federal chose to have our customers retrieve "pull" their e-statements from within our secure internet banking site, rather than receive their e-statements via e-mail. Once an e-statement is viewed, customers may save or print their e-statement from their own computer and printer.
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